✅ Voyzo – Cancellation Policy

Last Updated: [15-November-2025]

At Voyzo, we aim to ensure a smooth and seamless booking process. This Cancellation Policy explains how customers and vendors can cancel appointments made through the Voyzo app or website.

1. Customer-Initiated Cancellation

a. Before Vendor Starts Travel – Free Cancellation

You may cancel your booking anytime before the service provider starts traveling to your location.

• No cancellation fees

• Full refund for prepaid bookings (refer Refund Policy)

b. After Vendor Has Started Travel

If cancellation occurs after the vendor has begun traveling:

• A nominal cancellation fee may apply

• This covers vendor travel time and fuel

• The fee amount is shown during cancellation

c. After Service Has Started

Once the service has begun:

• Cancellation is not allowed

• No refund will be issued

2. Vendor-Initiated Cancellation

If a vendor cancels due to operational issues or unavailability:

• Customer receives full refund (for prepaid bookings)

• You may also choose to reschedule with another vendor

Voyzo will assist in finding a replacement but is not responsible for vendor decisions.

3. No-Show by Customer

If the customer is unavailable at the service location for more than 15 minutes:

• Vendor may mark the booking as a No-Show

• Cancellation fee may apply

• No refund for prepaid bookings

4. Incorrect Details or Wrong Address

If the service cannot be completed due to:

• Wrong address

• Inaccurate vehicle details

• Customer unreachable

The booking may be cancelled, and no refund will be issued.

5. Abuse or Repeated Cancellations

Voyzo reserves the right to:

• Limit bookings

• Charge additional cancellation fees

• Suspend user accounts

in cases of repeated last-minute cancellations or misuse.

6. Contact for Cancellation Support

📩 Email: support@voyzo.in
📱 In-App Support → Help & Support → Contact Us