Voyzo – Replacement & Returns Policy

Last Updated: [15-November-2025]

At Voyzo, we strive to ensure customer satisfaction for both our on-site car care services and any physical products purchased through the Voyzo platform. This Replacement & Returns Policy explains when and how items or services may be eligible for replacement or return.

1. Service-Related Returns or Rework (Non-Product Services)

Since Voyzo primarily provides car wash and detailing services, there is no physical return. However, in case of issues with service quality, the following applies:

a. Eligibility for Rework/Redo

You may request a rework if:

• The service delivered is incomplete

• Major areas of the vehicle were missed

• Vendor used inadequate methods or tools

• Noticeable quality issues are present

b. Time Window

All service-related issues must be reported within 24 hours of service completion.

c. Resolution Options

Based on review, Voyzo may offer:

• A free rework (if vendor agrees)

• A partial refund (as per Refund Policy)

• A discount coupon for future use

Voyzo will coordinate with the vendor, but cannot guarantee rework availability as vendors are independent partners.

2. Returns & Replacements for Physical Products

This section applies only when purchasing physical items such as car care kits, accessories, or subscription products.

2.1 Eligibility for Replacement or Return

Customers may request a replacement or return if:

• The item is damaged or broken on arrival

• The wrong product was delivered

• The product is missing parts

• The product received is defective or not functioning

NOT eligible for return:

• Used or partially used products

• Items damaged after delivery due to customer misuse

• Products marked as non-returnable on the product page

• Items without original packaging

2.2 Return/Replacement Request Window

You must report return or replacement requests within:

• 48 hours of receiving the product (for damaged/wrong items)

• 7 days for defective products (manufacturer defect)

Requests raised after the allowed period may not be accepted.

2.3 Proof Required

To process a replacement or return, customers must provide:

• Images or videos of the product

• Image of the package and shipping label

• Description of the issue

This helps us verify the complaint quickly.

3. Replacement Process

If your request is approved:

1. A pickup will be scheduled by our courier partner (when applicable).

1. The product must be returned in original packaging with all accessories.

1. Once the item is inspected and verified, a replacement will be dispatched.

If a replacement is not available:

• You may choose a similar item, OR

• Opt for a refund as per our Refund Policy

4. Return Process (Refund Instead of Replacement)

If you prefer a return instead of replacement:

• The product will be picked up (if required)

• After inspection, a refund will be processed

• Refund mode will follow the Refund Policy

5. Customer Responsibilities

Customers must ensure:

• The returned item is not used

• Packaging is intact

• All accessories/manuals are included

• Pickup is handed over on the scheduled date

Failure to comply may result in rejection of the request.

6. Items Not Eligible for Replacement/Return

The following items cannot be returned:

• Opened or used car care liquids

• Consumable products (e.g., wax, polish, shampoo) once opened

• Items damaged due to improper handling

• Free gifts, promotional items, coupons

• Perishable or hygiene products

7. Abuse, Fraud, or False Claims

Voyzo may reject requests or take corrective action if:

• Multiple invalid claims are raised

• Item returned is different from the one delivered

• Product is intentionally damaged

• Return policy is misused

Account suspension may apply in severe cases.

8. Support & Assistance

For Replacement or Return support:
📩 support@voyzo.in
🌐 www.voyzo.in
📱 Voyzo App → Help & Support

Provide order ID, images, and issue details for fast processing.