Legal

Shipping Policy

Voyzo – Shipping Policy

Last Updated: [15-November-2025]

At Voyzo, we primarily provide car wash and car spa services. However, from time to time, we may offer physical products such as car care kits, accessories, or subscription-related items. This Shipping Policy outlines how deliveries for such products are handled.

1. Service Bookings (Non-Shipping Services)

Car wash and detailing services booked on Voyzo are performed on-site by our service partners.
No physical shipping is required for these services.

  • Service professionals arrive at the address provided by the customer.

  • Arrival times may vary based on traffic, availability, and vendor location.

  • Status updates are provided through the Voyzo app.

2. Shipping of Physical Products (If Applicable)

When ordering physical items from Voyzo, shipping terms mentioned below will apply.

3. Shipping Coverage

We currently ship products to:

  • All major cities in India

  • Select pin codes based on courier availability

Availability will be shown during checkout.

4. Processing Time

Orders are processed within:

  • 1–2 business days for in-stock items

  • Orders placed on weekends or public holidays will be processed the next working day

5. Delivery Time

Estimated delivery timelines:

  • 3–7 business days for metro cities

  • 5–10 business days for non-metro locations

Delivery time may vary depending on:

  • Courier delays

  • Weather conditions

  • Local restrictions

  • Festivals and holiday seasons

6. Shipping Charges

Shipping charges (if applicable) will be displayed during checkout.
We may offer:

  • Free shipping on certain products

  • Free shipping above a minimum order value

  • Special promotional discounts

7. Order Tracking

Once your order is shipped, you will receive:

  • Tracking ID

  • Courier partner name

  • Live tracking link (when available)

Tracking details will also be accessible from the Voyzo app.

8. Delivery Attempts

Courier partners will typically attempt delivery up to 2–3 times.

If the delivery fails due to:

  • Customer unavailability

  • Incorrect address

  • Inaccessible location

The order may be returned to the warehouse.
Re-delivery charges may apply.

9. Wrong or Incomplete Address

Voyzo is not responsible for delays or failed deliveries due to:

  • Incorrect address

  • Incorrect pin code

  • Missing contact information

Customers are responsible for ensuring accurate details at checkout.

10. Damaged or Missing Items

If your order arrives:

  • Damaged

  • Partially delivered

  • Tampered

  • Missing items

Please report it within 48 hours with images/video via:
📩 Email: support@voyzo.app
or
📱 App → Help & Support

We will resolve the issue with the courier/vendor.

11. International Shipping

Currently, Voyzo does not offer international shipping.

12. Change or Cancellation of Shipped Orders

Once an order is shipped:

  • It cannot be cancelled

  • Address changes cannot be guaranteed

For cancellation before shipping, refer to the Cancellation Policy.

13. Return & Refund for Shipped Products

Returns and refunds for physical items follow the Refund Policy.
Some products may not be eligible for return due to:

  • Hygiene reasons

  • Usage

  • Damage not caused during shipping

Details will be specified on the product page.

14. Contact & Support

For shipping-related queries:
📩 support@voyzo.in
📱 Voyzo App → Help & Support
🌐 www.voyzo.in

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