✅ Voyzo – Refund Policy

Last Updated: [15-November-2025]

This Refund Policy explains how and when refunds are issued for bookings made through Voyzo.

1. Eligibility for Refund

Refunds are provided in the following cases:

• Vendor cancels the service

• Vendor fails to arrive

• Service cannot be completed due to vendor-side issues

• Duplicate payment or transaction error

• Incorrect charges due to system error

Refunds are not provided when:

• Customer cancels after service starts

• Customer entered wrong address or wrong details

• Customer unavailability (No-Show)

• Dissatisfaction due to personal preference and not vendor fault

2. Quality or Service Complaints

If you are unhappy with the service:

• Report within 24 hours

• Our team will review the case

• Possible resolution may include:

• Partial refund

• Discount coupon

• Re-service (if vendor agrees)

Voyzo will mediate but does not guarantee compensation as services are performed by independent vendors.

3. Refund Timeline

Refunds are processed within:

• 3–5 business days for UPI/Wallet

• 5–7 business days for Cards

• 7–10 business days for Net Banking

Processing time depends on your bank/payment provider.

4. Refund Method

Refunds are issued to:

• The original payment method, or

• Voyzo Wallet credit (if customer prefers)

5. Non-Refundable Amounts

The following are non-refundable:

• Convenience charges (if any)

• Cancellation fees (if applicable)

• Tips paid to vendors

• Add-ons already redeemed

6. Fraud, Abuse, or False Claims

Voyzo may deny refunds or take action if:

• Refund request is fraudulent

• Customer repeatedly misuses cancellation

• False complaints are raised

• Payment manipulation is detected

7. Refund Support

📩 Email: support@voyzo.in
🌐 Website: www.voyzo.in
📱 In-App Support → Help & Support